States of Problem Reports
Each PR goes through a defined series of states between origination and
closure. By default, the originator of a PR receives notification
automatically of any state changes.
Unless your site has customized states (see states file), GNATS uses these states:
- The initial state of a Problem Report. This means the PR has been filed
and the responsible person(s) notified.
- The responsible person has analyzed the problem. The analysis should
contain a preliminary evaluation of the problem and an estimate of the
amount of time and resources necessary to solve the problem. It should
also suggest possible workarounds.
- The problem has been solved, and the originator has been given a patch
or other fix. The PR remains in this state until the originator
acknowledges that the solution works.
- A Problem Report is closed ("the bug stops here") only when any
changes have been integrated, documented, and tested, and the submitter
has confirmed the solution.
- Work on the problem has been postponed. This happens if a timely
solution is not possible or is not cost-effective at the present time.
The PR continues to exist, though a solution is not being actively
sought. If the problem cannot be solved at all, it should be closed
rather than suspended.