Appendix B Reporting bugs
These are the guideline for how to report bugs. Take a look at this
list below before you submit bugs:
- Before getting unsettled, read this manual through and through. Also,
see the GNU GRUB FAQ.
- Always mention the information on your GRUB. The version number and the
configuration are quite important. If you build it yourself, write the
options specified to the configure script and your operating system,
including the versions of gcc and binutils.
- If you have trouble with the installation, inform us of how you
installed GRUB. Don’t omit error messages, if any. Just ‘GRUB hangs
up when it boots’ is not enough.
The information on your hardware is also essential. These are especially
important: the geometries and the partition tables of your hard disk
drives and your BIOS.
- If GRUB cannot boot your operating system, write down
everything you see on the screen. Don’t paraphrase them, like
‘The foo OS crashes with GRUB, even though it can boot with the
bar boot loader just fine’. Mention the commands you executed, the
messages printed by them, and information on your operating system
including the version number.
- Explain what you wanted to do. It is very useful to know your purpose
and your wish, and how GRUB didn’t satisfy you.
- If you can investigate the problem yourself, please do. That will give
you and us much more information on the problem. Attaching a patch is
When you attach a patch, make the patch in unified diff format, and
write ChangeLog entries. But, even when you make a patch, don’t forget
to explain the problem, so that we can understand what your patch is
- Write down anything that you think might be related. Please understand
that we often need to reproduce the same problem you encountered in our
environment. So your information should be sufficient for us to do the
same thing—Don’t forget that we cannot see your computer directly. If
you are not sure whether to state a fact or leave it out, state it!
Reporting too many things is much better than omitting something
If you follow the guideline above, submit a report to the
Bug Tracking System.
Alternatively, you can submit a report via electronic mail to
firstname.lastname@example.org, but we strongly recommend that you use the
Bug Tracking System, because e-mail can be passed over easily.
Once we get your report, we will try to fix the bugs.